Returns and Exchanges
What is your return policy after April 1st, 2023?
Due to the closure of our Calgary Alberta retail location, all purchases made at the Calgary retail location are now final and no returns or refunds will be accepted. We apologize for any inconvenience this may cause. Any products purchased prior to April 1st, 2023 from our Calgary retail location are still subject to our previous return and refund policy. If you have any questions or concerns, please contact our customer service team for assistance. Thank you for your understanding.
What is your return policy prior to April 1st, 2023?
49Dzinestore.ca offers a 14 day exchange / return policy on all items with the exception of clearance items, fabric, hand made items and customized items which do not qualify under the return or exchange policy. All items must be unworn, unused and in there original condition to qualify for an exchange or refund.
A Return Merchandise Authorization Number is required prior to returning items.
RMA Numbers are obtained by e-mailing firstname.lastname@example.org.
Please include the order number and list items to be returned and reason. RMA Numbers will be sent via e-mail within 3 business days of request. Used products WILL NOT be accepted for return or exchange. Items must be new with all original packaging also in new condition. Any returned items are subject up to a 30 percent restocking fee.
Any items returned that are not in new condition and unworn condition will be either be subject to a 20 to 30 percent restocking fee or denied from an exchange and/or refund.
Returning items that are in soiled, dirty and worn condition will result in banishment from repurchasing on 49DzineStore.ca
Any returns exceeding 4 items in total will receive store credit only.
We also only provide refunds for coloring issues at our sole discretion. We DO NOT provide refunds for slight variations in color of items between your computer or mobile screen and reality. Perceptions of color are different between people and as with any printed item, your item may vary slightly from how it appears on your computer or mobile screen.
Upon receipt and inspection of the returned merchandise, your credit card or form of payment will be credited for amount of the returned items minus any coupons or discounts used for your order. Shipping and handling charges are non refundable. All returns must be shipped prepaid of origin, unless prior arrangements have been made. No COD returns will be accepted.
New orders resulting from exchanges will be shipped upon receipt of returned merchandise unless other arrangements have been made with 49Dzine.
Shipping fees incurred will not be credited on returned or exchanged items. Customers are responsible for all shipping charges, both inbound and outbound. Returns should be sent attention: 49Dzine Returns Department.
We will notify you of the Return Mailing address.
If you have any questions, email us at email@example.com
Why is are handmade items excluded from Returns and Exchanges?
We carry several hand made items and also work with various tribal artisans and elders, that also make handmade items. Star Quilts, Dolls, Ribbon Skirts, etc. are just some of the examples.
We do not allow returns on these. Why?
Because those items are made to order, and typically they can be difficult to resell.
Also, it penalizes the artisans who make them who invest their time and money in making them, but who wouldn't get that back. And it's common courtesy not to have an artisan make something if you intend to back out.
This policy doesn't apply to any of our other items that we produce in bulk or have manufactured. It only applies to one-of-a-kind handmade items, customized items and clearance items.
We hope you understand why handmade items are excluded from our Return and Exchange Policy.
Why is there a restocking fee?
We charge a restocking fee in the limited instances when we do offer a refund because nearly all of our entire collection of items is limited-edition or custom and it will take us sometimes up to a year to resell the item you've returned (and in some instances even longer). What that means is when you order, you are likely ordering an item that has never been ordered before, or has been ordered less than ten times. Items that we do sell high volumes of, we are more likely to provide a refund for because we are able to resell them and are not stuck with them. If it is a high volume item, we may waive your restocking fee.
How do I do an exchange?
You must receive a return or exchange authorization in order to have your item refunded or exchanged. To receive your return or exchange authorization, please email us at firstname.lastname@example.org requesting your authorization. If your authorization is granted, you will be provided a return or exchange authorization number to include with your item in order for us to process your exchange or return. The return authorization must be written on the outside of your mailing package so we can verify your exchange or refund. IF THERE IS NO RETURN AUTHORIZATION NUMBER WRITTEN ON THE OUTSIDE OF YOUR RETURN OR EXCHANGE, YOUR ITEM(s) WILL BE RETURNED TO SENDER. Please carefully follow these steps so we can ensure your prices remain low and we can keep overhead low.
Once you receive your return or exchange authorization number, you can mail your package to the address given on your Return Merchandise Authorization reply.
You are responsible for insuring your package and making sure it is delivered. We are not responsible if it is received damaged or if it is not received at all.
Once received we will review your items to make sure they haven't been worn or used, and footwear will be inspected carefully to ensure it complies with sanitation standards for resale. Then your refund or exchange will be processed and you should expect to receive your refund within 5 to 14 business days. If you have an exchange you should expect a new tracking number within 20 days of when your exchange is approved.
What happens if I don't receive my refund in 10 to 14 business days?
We always release your payment back to you (minus your restocking fee) and have no control over how long your financial institution takes to credit you back. Please call your financial institution for details regarding their transfer of refunds.
Are there any limitations on exchanges?
Yes. You may only exchange your item for the SAME ITEM within two sizes and only one exchange per order. We apologize, if your item is more than two sizes off from what you need, we will not be able to provide you with an exchange or refund. An item that is exchanged cannot be refunded, and only one exchange is allowed per item per order. We provide sizing and measurement charts on all items, and it is the customer's responsibility to ensure their measurements fall within the size needed.
We reserve the right to cancel any order due to a technical error or glitch. Just because an order is placed does not mean we have accepted it. An order is not considered accepted until it is shipped. Any order may be cancelled for any reason by us should we not be able to fulfill it.
ALL REFUNDS AND EXCHANGES ARE PERFORMED EXCLUSIVELY AT THE DISCRETION OF 49 DZINE (49 Design).